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| SHIPPING AND RETURN POLICY |
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FitRx.com ships most orders within 24 to 48 hours (please be advised
that orders placed after 2:00 pm CST will most likely be shipped the
following business day). All orders placed after 2:00 pm CST on Friday
will most likely be shipped the following Monday. There is no guarantee
that your order will be shipped on the day that you place your order, as
some items may be temporarily out of stock. Please allow 3-10 business
days for your order to arrive, including transit time.
- We regularly stock most of the items we carry. On occasion, we may run out of an item, in which case we will mark the item as "backordered" on our website. To have your order processed immediately, please only order in-stock items. If any product is not in stock when your order is filled, it will be held until all products are available. If this occurs, we will attempt to notify you by e-mail. We will then work with you to get your order to you as fast as possible.
- Online orders cannot be picked up at the retail location, no exceptions.
- For order destinations within the continental U.S. (the 48 contiguous states) that can be shipped to via FedEx ground, shipping is FREE if the order is more than $200, otherwise a flat rate shipping charge of $6.95 is applied. For estimated delivery time on packages to your area, please view the FedEx Ground time in transit chart.
- Other shipping options are available at an additional cost for customers
living within the continental U.S., such as FedEx next-day air and 2nd day
air. For an estimate on the shipping costs and product availability,
please call us at 1-877-GO-FITRX (463-4879) (847-534-4667) during normal
business hours (9:00 am to 6:00 pm CST Monday through Friday) before
placing your order.
- FedEx does not deliver on holidays, so please do not include
these days when calculating the amount of business days it will take to
receive your order. FedEx does not deliver to P.O. boxes, but they can
deliver to Mailboxes, etc. and other locations if a valid street address
is included. If your shipping address is for a Mailboxes, Etc. or
similar service, please enter the box number without a P.O.
designation. Only enter the words "P.O. Box" as part of your shipping
address if the address is for an actual P.O. box at a United States Post
Office location or your order will be processed and shipped via USPS
mail at the USPS mail rates.
- For order destinations in Alaska, American Samoa, Federal States of
Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands,
Palau, Puerto Rico, Virgin Islands, Military locations (AA, AE, AP), and
for all P.O. Box order destinations, we ship via USPS Priority Mail.
Shipping costs are determined by the total weight of the order as well
as the destination. The minimum shipping charge for orders sent via USPS
is $6.95.
- Estimated delivery time on USPS orders is 3 to 12 days, based on location and customs.
- On orders shipped to military locations (APO/FPO), please remember that in addition to the delivery time for your package to be received by the APO/FPO, you will also have to allow time for the military to get your package to you, which could take a week or more.
- LOST PACKAGES - If you do not receive your package, please
contact us at 1-877-GO-FITRX (463-4879) (847-534-4667) during our normal
business hours (9:00 am to 6:00 pm CST Monday through Friday)
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We will charge you a fee of $10.00 to re-ship each and every package
that is either incorrectly addressed or re-routed back to us due to
customer error. We generate our shipping labels from the information
the customer provides us, so if you give us an incorrect or incomplete
address (incorrect zip code, missing apartment/suite/office number/name,
etc.) and your package is returned to us, you will be charged $10.00 per
package to have the package(s) re-shipped. For customers who elect to
cancel their orders, the order will be subject to a 15% re-stocking
fee. Any and all shipping costs cannot be refunded.
- FitRx.com is not responsible for any lost packages
which are incorrectly addressed due to customer error. Again, we generate our
shipping labels from the information the customer provides us,
so if you give us an incorrect or incomplete address (incorrect zip code,
missing apartment/suite/office number/name, etc.) and your package is lost,
FitRx.com is not responsible.
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If you contact us after your order has been placed
regarding an incorrect or incomplete shipping address, we will make every effort
to correct your information prior to your package being shipped. However, once
your package has been processed and shipped, we cannot make address corrections
to your package. If your package is re-routed, returned or lost, all policies
listed above apply. PLEASE TAKE CARE TO
INCLUDE YOUR CORRECT SHIPPING ADDRESS.
- WE DO NOT SHIP INTERNATIONAL ORDERS EXCEPT FOR CANADA AT THE PRESENT TIME (this includes Mexico).
- CANADA SHIPPING POLICY - You are required to send us an international
money order cashier's check in American dollars for the total amount of the
order. We are unable to accept credit cards with billing addresses outside of
the United States. We cannot accept bank to bank transfers. Canadian customers
have the option of choosing FedEx Canada Standard or FedEx Worldwide Expedited
delivery, shipping costs are determined by the total weight of the order as well as the destination. Please contact
us through our website, or call us at 1.847.534.4667 (Monday through Friday,
from 9:00 am to 6:00 pm CST) for the final cost of your order. Unfortunately we
can not guarantee that an order is processed through customs. It is your
responsibility to comply with current government regulations or laws applicable
in your country. Shipments may be subject to inspection and possibly delayed by
customs officials or representatives of other government agencies. We cannot
accept any returns, or issue any refunds on lost orders outside of the United
States. However, we will make a lost item claim with FedEx and forward any refunds
received from FedEx.
- ILLINOIS SHIPPING POLICY - Due to the new state law, products containing ephedra cannot be shipped to Illinois customers. If you
enter a shipping address in Illinois when checking out, any products identified
as containing ephedra will be automatically removed from your order.
- PLEASE ALLOW THREE TO TEN BUSINESS DAYS TO RECEIVE YOUR ORDER.
Return Policies and Information
- Please be advised that NO RETURNS of any kind will be accepted regarding
online orders in the retail location.
- CANCELLATIONS –
If you wish to cancel an order, you will need to either
email us
, or call us at 1-877-GO-FITRX (463-4879) (847-534-4667) during our normal
business hours (Monday through Friday, from 9:00 am to 6:00 pm CST). We will
make every attempt to stop your order. However, if your order has already been
shipped, you will have to return the package (see return policy listed below).
Any order that is cancelled after it leaves our facility will be considered a
return, and all return policies listed apply.
- RETURNS -
For any item(s) you wish to return, please
call FitRx.com within 14 days of receipt of the product. The item(s)
must be returned at customer expense and must be unopened and undamaged
for a credit to be issued. Please contact us at 1-877-GO-FITRX
(463-4879) (847-534-4667) during our normal business hours (9:00 am to 6:00 pm
CST Monday through Friday) for an RMA number prior to returning any
merchandise (please have your order number and the item description ready
when you call). A valid RMA number must be included on the shipping
label or we will refuse the package. RMA numbers are valid for 30 days
from the date of issue. After 30 days past the date of issue of the RMA
number, no returns are accepted. Full credit for the returned
item(s) will be issued for unopened and undamaged merchandise within
10 business days of our receipt of the returned package. Credit will not
be issued for any opened or damaged merchandise. Any and all shipping
costs cannot be refunded. We recommend that you pack the items
carefully and insure the package, as any items lost or damaged in shipping
cannot be refunded. If you elect to use USPS for your return, the package
must have Delivery Confirmation or we cannot guarantee that your items
will be credited. All returned items are subject to a 15% re-stocking
fee. After 14 days past your receipt of shipment, no returns are
accepted.
- DAMAGED / EXPIRED ITEMS -
Merchandise damaged during shipment or expired merchandise must be
reported to FitRx.com within 5 days of receipt. Please call us during
our normal business hours (Monday through Friday, from 9:00 am to 6:00
pm CST) to notify us of any damaged or expired items (please have your
order number and the item description ready when you call). We will then
contact the shipping company for the retrieval of the damaged or expired
item(s) and either send you a replacement order or issue you a credit
for the cost of any of the merchandise that is confirmed to be damaged
or expired. If your item(s) are being credited, a full credit for the
item(s) will be issued for the merchandise within 10 business days of
our receipt of the returned package.
- IMPORTANT - Please be advised that certain items (such as bars) that are sent to warm weather climates or in the summertime can melt while in transit. We take every precaution to make sure that all of our products are shipped in fresh condition, and all of our products are stored in a climate-controlled warehouse. However, the major package carriers we use (FedEx & USPS) do not use air-conditioned trucks or warehouses and unfortunately we cannot accept returns for heat-damaged products.
- MISSING ITEMS - Merchandise missing from your shipment must be reported
to FitRx.com within 5 days of receipt. Please call us during our normal
business hours (Monday through Friday, from 9:00 am to 6:00 pm CST) to
notify us of any missing items (please have your order number and the
item description ready when you call). We will then contact the shipping
company regarding the missing item(s) and either send you a replacement
order or issue you a credit for the cost of any merchandise that is
confirmed to be missing. If your item(s) are being credited, a full
credit for the missing item(s) will be issued within 10 business days.
- ERRORS –
We make every attempt to send you what you order. In the rare occasion that you
receive an item(s) other than what you ordered, DO NOT open the item(s)
or you will void your right to return it. Merchandise sent to a customer in
error must be reported within 5 days of receipt. We will then work with you to
resolve the situation (refund, replacement, etc.). Please call us during our
normal business hours (Monday through Friday, from 9:00 am to 6:00 pm CST) for
an RMA number prior to returning any merchandise (please have your order number
and the item description ready when you call). A valid RMA number must be
included on the shipping label or we will refuse the package. Full credit for
the returned item(s) will be issued for unopened and undamaged merchandise
within 10 business days of our receipt of the returned package.
- For any returns, make sure to pack your items carefully and insure the package when sending it.
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