Returns Policies and Information

Returns - For any item(s) you wish to return, please call FitRx.com within 14 days of receipt of the product. The item(s) must be returned at customer expense and must be unopened and undamaged for a credit to be issued. Please contact us at 1-877-GO-FITRX (463-4879) (847-534-4667) during our normal business hours (9:00 am to 6:00 pm CST Monday through Friday) for an RMA number prior to returning any merchandise (please have your order number and the item description ready when you call). A valid RMA number must be included on the shipping label or we will refuse the package. RMA numbers are valid for 30 days from the date of issue. After 30 days past the date of issue of the RMA number, no returns are accepted. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package. Credit will not be issued for any opened or damaged merchandise. Any and all shipping costs cannot be refunded. We recommend that you pack the items carefully and insure the package, as any items lost or damaged in shipping cannot be refunded. If you elect to use USPS for your return, the package must have Delivery Confirmation or we cannot guarantee that your items will be credited. All returned items are subject to a 15% re-stocking fee. After 14 days past your receipt of shipment, no returns are accepted.


Damaged / Expired Items - Merchandise damaged during shipment or expired merchandise must be reported to FitRx.com within 5 days of receipt. Please call us during our normal business hours (Monday through Friday, from 9:00 am to 6:00 pm CST) to notify us of any damaged or expired items (please have your order number and the item description ready when you call). We will then contact the shipping company for the retrieval of the damaged or expired item(s) and either send you a replacement order or issue you a credit for the cost of any of the merchandise that is confirmed to be damaged or expired. If your item(s) are being credited, a full credit for the item(s) will be issued for the merchandise within 10 business days of our receipt of the returned package.


Important - Please be advised that certain items (such as bars) that are sent to warm weather climates or in the summertime can melt while in transit. We take every precaution to make sure that all of our products are shipped in fresh condition, and all of our products are stored in a climate-controlled warehouse. However, the major package carriers we use do not have air-conditioned trucks or warehouses and unfortunately we cannot accept returns for heat-damaged products.


Missing Items - Merchandise missing from your shipment must be reported to FitRx.com within 5 days of receipt. Please call us during our normal business hours (Monday through Friday, from 9:00 am to 6:00 pm CST) to notify us of any missing items (please have your order number and the item description ready when you call). We will then contact the shipping company regarding the missing item(s) and either send you a replacement order or issue you a credit for the cost of any merchandise that is confirmed to be missing. If your item(s) are being credited, a full credit for the missing item(s) will be issued within 10 business days.


Errors - We make every attempt to send you what you order. In the rare occasion that you receive an item(s) other than what you ordered, please do not open the item(s) or you will void your right to return it. Merchandise sent to a customer in error must be reported within 5 days of receipt. We will then contact the shipping company for retrieval of the incorrect item(s) and either send you a replacement order or issue you a credit for the cost of any of the merchandise that is returned. If your item(s) are being credited, a full credit for the item(s) will be issued for the merchandise within 10 business days of our receipt of the returned package.

For any returns, make sure to pack your items carefully and insure the package when sending it.

Please be advised that no returns of any kind will be accepted regarding online orders in the retail location.


Cancellations - If you wish to cancel an order, you will need to either e-mail or call us at 1-877-GO-FITRX (463-4879) (847-534-4667) during our normal business hours (Monday through Friday, from 9:00 am to 6:00 pm CST). We will make every attempt to stop your order. However, if your order has already been shipped, you will have to return the package (see return policy listed above). Any order that is cancelled after it leaves our facility will be considered a return, and all return policies listed apply. FitRx.com is not responsible for any lost packages which are incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides us, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is lost, FitRx.com is not responsible.

We will charge you a fee of $10.00 to re-ship each and every package that is either incorrectly addressed or re-routed back to us due to customer error. We generate our shipping labels from the information the customer provides us, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged $10.00 per package to have the package(s) re-shipped. For customers who elect to cancel their orders, the order will be subject to a 15% re-stocking fee. Any and all shipping costs cannot be refunded.

If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply. Please take care to include your complete and correct shipping address.